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Privacy Policy

Last Updated: January 15, 2026

This Privacy Policy describes how SONGMICS AU PTY LTD. and its affiliates (referred to as “SONGMICS HOME”, “our”, “we” or “us” in this Policy) collect, use, share, and protect your personal information, what choices you have relating to your personal information, and how you can contact us.In this privacy policy, our references to “personal data” mean “personal information” under the Privacy Act 1988 (Cth).

1. Personal Information We Collect
We collect certain personal information that is reasonably necessary to provide you with the products or services you request. This may occur when you make a purchase, contact our customer support, subscribe to receive communications, create an account, participate in promotions or events, or otherwise interact with our website or services.
In some cases, you may be asked to log in to access specific services, and the information collected will be associated with your account in order to deliver and manage those services effectively. The personal information we collect includes the following:
Personal Information Collected Directly from You. We ask you for certain personal information to provide you with the products or services you request. The personal information we collect from you depends on how you interact with us or use our Platform. This personal information includes your:
  • Identifiers. We collect contact information such as your name, residential or shipping address, phone number, and email address.
  • Transaction and Delivery Information. We collect information related to your purchases, such as billing and delivery addresses, order confirmation details, and contact information used to process and fulfill orders.
  • Account Information. We collect information used to create and manage your account, including login credentials, security-related information, and other account management details.
  • Promotions and Events Participation. We collect personal information you choose to provide when you participate in our promotions, contests, sweepstakes, or events, including information related to your registration for and participation in such activities.
  • Payment Information. We collect payment-related information that is reasonably necessary to process your orders, including invoice and transaction records, payment amount and date, billing address, and payment method. Payments are processed by third-party payment providers, and we do not collect or store payment card details. The handling of your personal information by these providers is governed by their own privacy policies.

Personal Information We Derive or Collect Automatically. We and our third-party service providers may automatically collect certain information about how you interact with our services (“Usage Data”). This information is collected through cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our website and account, such as device and browser information, network connection details, IP address, and other information relating to your interaction with the services.

Personal Information from Third Parties. We may collect personal information about you from third party sources, including when you use our Platform with third party products and sources. This includes:
  • Third-party platforms and services, such as app stores or social media platforms, where you choose to link or access our services through them;
  • Service providers that support our website and services, including e-commerce and hosting providers (such as Shopify);
  • Payment service providers, which collect payment information (such as bank account or credit or debit card details and billing address) to process payments, fulfill your orders, and provide the products or services you request;
  • Marketing or event partners, where you have consented to participate in joint promotions or events.

2. How and Why We Use Your Information
SONGMICS HOME collects, uses, discloses, and otherwise processes the personal information we collect for the following business and commercial purposes:
  • To Provide Products and Services. We use your personal information to provide the products and services you request. This includes processing purchases, communicating with you about orders, events, or promotions, and responding to customer support inquiries using relevant order or payment information. Certain features of our Platform may require additional information or consent, such as signing in through third-party accounts or enabling optional service features.
  • To Communicate and Market. Where permitted by law or with your consent, we may send you communications about our products, services, events, and promotions. You may opt out of marketing communications at any time. Existing customers may receive information about similar products or services unless they opt out.
  • To Personalise Your Experience. We may use information about your interactions with our Platform to personalise content, communications, and recommendations.
  • To Operate and Improve Our Business. We use personal information to operate, maintain, and improve our business and services, including internal administration, analytics, and troubleshooting.
  • To Protect Rights and Comply with Law. We may use personal information to prevent fraud, enforce our terms and policies, and comply with applicable laws, regulations, or legal requests.
  • For Research and Analysis. We use aggregated or anonymised information to better understand customer preferences and improve our products and services.
  • Other Purposes. We may use personal information for additional purposes where permitted by applicable law. Where required, we will provide appropriate notice and obtain your consent.

3. How We Disclose and Share Personal Information
We may disclose your personal informationto our affiliates, group companies, and subsidiaries, as well as to trusted third-party service providers that support the operation of our website and services. These providers assist with services such as customer support, payment processing, and the administration of activities offered through our website. They are permitted to access and use personal information only as necessary to perform their services and are not authorised to use or disclose it for any other purpose.
We, or our third-party service providers, may disclose personal information where we reasonably consider it necessary to comply with applicable laws or regulations, or to protect the rights, interests, or safety of our business, our partners, service providers, customers, or others.
We may use your personal information to send you communications by email or post about our products, services, competitions, or promotions that may be of interest to you, unless you choose to opt out of receiving such communications.
We may disclose or transfer personal information we hold about you, as permitted by law, in connection with any actual or proposed sale, transfer, merger, restructuring, or other transaction involving all or part of our business or assets, including a reorganisation, spin-off, dissolution, or liquidation.
4. Your Sharing
When you use certain social features on our Platform, you can make your profile public that may include information such as your screen name, profile picture and hometown. You can also share content with your friends or the public, including product reviews and information about our activity. This content, including any information that you post to our Platform, will be available to other users of the Platform. We encourage you to use the tools we provide for managing our social sharing to control what information you make available through our social features.

5. Children’s Privacy
We do not knowingly collect any personal information from children who have not reached the age required under applicable local law. If you are under that age, you should use this website only with the involvement of a parent or legal guardian and should not provide us with any personal information. You may contact us using the details in 12.Contact Us section of this Privacy Policy to request deletion of such information.

6. Protection of Personal Information
We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, that are intended to protect your personal information. Please be aware that despite our efforts, no data security measures can guarantee security. You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

7. Retention of Personal Information
We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Policy or disclosed to you at the time of collection, unless otherwise required or permitted by law. For example, we keep your account profile information for as long as you keep your SONGMICS HOME account, but we may keep your purchase history longer to comply with our legal, tax, accounting and record keeping obligations, administer applicable returns and warranty programs, and for research, development and safety purposes, as well as an additional period of time as necessary to protect, defend or establish our rights, defend against potential claims or comply with legal obligations.

8. Your Privacy Rights
Subject to applicable laws, you may have certain rights in relation to the personal data we collect and process about you. These rights may vary depending on your location and the nature of our relationship with you.
  • Right to Access. You may request access to the personal information we hold about you, including information about how we use and disclose that information, subject to exceptions allowed under applicable law.
  • Right to Correction. You may request that we correct personal information we hold about you if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
  • Right to Withdraw Consent. Where we rely on your consent to collect or use your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of any collection or use carried out before your consent was withdrawn.
  • Right to Choose Not to Provide Personal Information. You may choose not to provide personal information to us; however, this may limit our ability to provide certain products or services to you.
  • Managing Marketing Communications. If we send you promotional communications, you may opt out at any time by using the unsubscribe option included in those communications. Please note that even if you opt out of marketing messages, we may still send you non-promotional communications relating to your account, transactions, or customer service matters.

You may exercise your rights by contacting us using the details provided in the 12.Contact Us section of this Privacy Policy. We may need to verify your identity before responding to your request and may request additional information for this purpose.
We will respond to access and correction requests within a reasonable period and in accordance with applicable Australian laws. In some circumstances, we may be required by law to retain certain personal information or may refuse a request as permitted under the applicable laws.

9. About Cookies and Similar Technologies
When you access or use our Platform, we and our service providers may automatically collect certain information from your browser, devices, or applications. This information is collected through technologies such as cookies, pixel tags, mobile device identifiers, and similar tools.
We use these technologies to support and improve our website and services, including remembering your actions and preferences, conducting analytics, and better understanding how users interact with our services, which is in line with our legitimate interests in operating, improving, and optimizing our services. We may also allow third parties and service providers to use these technologies on our website to help tailor content, services, products, and advertising on our website and other websites.
We use third party analytics service providers, including Google Analytics and Google AdWords on the Website to collect Usage Information, to analyze how users use the Website—such as time spent on the website, pages visited, cart details, mouse clicks, keystrokes, purchases, and other interactions—and to provide advertisements to you on other websites. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. Please refer to the cookies policies adopted by these third parties providers for detailed information.
You can learn about Google’s practices by going to www.google.com/policies/privacy/partners, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout/.

10. Using the SONGMICS HOME Platform with Third-Party Products and Services
Our Platform allows you to interact with a wide variety of other digital products and services. For example, our Platform can integrate with third-party devices for activity tracking, social networks, music streaming services and other digital services.
If you choose to connect your SONGMICS HOME account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies. For example, if you choose to share your SONGMICS HOME activity on third-party social media platforms, the policies of those platforms govern the data that resides there.
Our Platform may provide links to other third-party websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

11. Changes to Our Privacy Policy
Applicable law and our practices change over time. If we decide to update our Privacy Policy, we will post the changes on our Platform. If we materially change the way in which we process your personal information, we will provide you with prior notice, including via email to the address we have on file, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our Privacy Policy and keep yourself informed of our practices.

12. Contact Us
The Data Controller for your Personal Data is SONGMICS AU PTY LTD., If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, including matters related to our collection, use, processing, storage, or security of your Personal Data, please contact us at:
Email: shopifysupport@songmicshome.com.au

 

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